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Cross-trained foreign workers help ease festive labour crunch (ChannelNewsAsia)
SINGAPORE: A programme allowing foreign workers to be trained in various job scopes within the same industry has helped some businesses cope with the labour crunch during the Lunar New Year period.
Annalyn League Gulapa, who works with Crowne Plaza hotel at Singapore’s Changi Airport, is one of the hotel’s 13 foreign workers who have participated in such a programme.
Other than guest relations, Ms Gulapa also has the skills to work in the hotel’s lounge and deal with housekeeping matters.
Staff who are cross trained are paid a bonus by the hotel. Training can take between six and 12 months. The programme is endorsed by the Manpower Ministry and Singapore Tourism Board.
The hotel said the move has helped improve productivity and cut redundancy rates.
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